Service and Support

Telephone Support:

E-mail Support:

Standard Software Service:

The PSS Standard Software Agreement provides for priority service. This means that your service request will be handled before all others without a Standard Software Agreement.

The following is an abbreviated list of the services provided:

• PSS Upgrades are provided for download
• Extended warranty on the PSS software
• One hour of phone support
• A reduced T&M billing rate is provided
• Minimum charges are waived

Carrier Rates Support:

Rate tables are available for download if you subscribe to our Annual Rate Maintenance program. With this program, you will be notified via email as soon as we post revised carrier rates on our site. With PSS you have the ability to maintain all carrier rates manually so this service is provided solely for your convenience. SCI provides rate maintenance services for the following carriers:

Hardware Support:

SCI Maintenance Company, our sister company, provides an "Overnight Replacement Service" maintenance plan. This service is available for all hardware components provided by us. With this plan, any component that fails will be replaced within 24 hours. Onsite maintenance for many locations as well as depot repair service are also available.

USPS Zip / Address Support:

Semi-annual updates to the USPS ZIP code file are available for download if you subscribe to our Annual USPS Zip Maintenance program. You will be notified via email as soon as we post the latest USPS ZIP code file on our site.

The following is an abbreviated list of the services provided:

• Semi-annual updates are available for download
• The Zip Code Verification Option is added
• The database contains cities and states for more then 42,000 ZIP codes in the continental US, Alaska, Hawaii and Puerto Rico

Consulting:

We are experts in shipping and warehouse automation. We can provide consulting services in these areas that can not only enhance your productivity, but also can give you real savings in freight costs.